The business landscape has dramatically evolved and so has the need for an excellent customer experience. We now live in a digital-first world where contact center technology shapes the brand and satisfaction of any competitive organization
Most traditional contact centers have been challenged in weathering the storm of the digital evolution due to disparate, legacy systems that are costly to maintain and cannot integrate with new digital channels and technologies. What is the winning combination of strategy, technology, and process to retain and build your customer base?
Join Abid Qadiri, Head of Business Collaboration Solutions at Tata Communications Americas and Linda Souva, renowned speaker and award winning industry expert (LinkedIn profile) - as we take a closer look at the top three contact center opportunities, along with trends and pitfalls that are shaping today’s customer service innovation.
Join us after the presentation as we pop a bottle of the vintage chosen by sommelier, Rachel DeAmbrose, who will provide a brief tasting on the wine you’ll receive as a “thank you” for attending the event.
Rachel DeAmbrose attended the International Culinary Center in New York City for Intensive Sommelier Training and achieved Certified Sommelier through the Court of Master Sommeliers. She continued training as an intern for a single vintage grower in Champagne, France before returning to the US to accept a position as a wine steward at world renowned Bern's Steak House.
Rachel was quickly promoted to Assistant Sommelier and soon after Sommelier, the first woman and youngest sommelier in Bern’s history, making her way through the vast James Beard award winning wine cellar of rare and extremely sought after vintages. She now hosts private wine events globally at venues hand-picked for their wine cellars.
Be sure to provide the best address to send your wine on the registration form.