Why UCaaS Is Essential for Solving SMB Customer Service Issues
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Why UCaaS Is Essential for Solving SMB Customer Service Issues
November 20, 2019 | 1:00 – 2:00 pm ET
A unified communications (UC) platform integrates voice, messaging, collaboration, and other features into a single integrated business communications solution.
Cloud-based unified communications as a service (UCaaS) is emerging in the small and midsize business (SMB) market as vital for more effective customer service, faster problem resolution, and cost savings. SMBs not using UCaaS are missing out, especially retail and logistics-focused SMBs handling increased customer volume during and after annual holiday sales.
With the ability to respond to customer needs and conduct business anytime and anywhere, your team will be more productive and efficient, which can lead to increased customer satisfaction and profitability. In this interactive session, you’ll hear directly from an industry analyst about customer service benefits of UCaaS for SMBs and what SMBs can do to quickly deploy it in their organizations.
Key Takeaways:
- What are the benefits of using UCaaS for customer service in SMBs
- How to enhance customer service and decrease issues
- How to make it easier to scale UCaaS in your business
- How to cut the cost of deploying a UCaaS service
- What every SMB should do now to prepare for increased customer volume in the holidays and beyond
About PGI
PGi provides business communications that unleash productivity at work. Throughout our 28-year history, PGi has met the changing technology landscape to bring enterprises around the world easy-to-use and effective collaboration and communication solutions. Today’s connected business environment demands more than a connected workforce. To compete and win, you need the tools and support to enable the ultimate level of team member synergy and interaction. Our cloud-based communications and collaboration platform, GlobalMeet, connects people, teams and enterprises around the world. To learn more about GlobalMeet collaboration, hosted voice, and webcast solutions, visit pgi.com, or follow PGi (Premiere Global Services, Inc.) on LinkedIn, Twitter, and Facebook.