Webinars - TechTalk Summits

Dec 05, 2024

3:00 PM - 4:00 PM

Sponsored by

Speakers

Speaker Andrew Cammer Customer Experience Leader, Global Collaboration Sales
With 18 years in the Collaboration industry, Andrew Cammer leads a team helping global customers and partners maximize Cisco’s Cloud Collaboration technologies. In 2023, he became Customer Experience Leader, focusing on CCaaS and CPaaS portfolios. Since joining Cisco in 2011, Andrew has worked closely with internal IT, HR, and Real Estate teams to implement hybrid work models that enhance productivity, talent retention, and cost efficiency. Before Cisco, he held various roles at Avaya, including leading Tier 3 Technical Support for Latin America and Global Solutions Architecture. Andrew holds a B.S. in Electrical Engineering from FEI (Brazil), an MBA from the University of Miami, and executive training from IMD (Switzerland), where he won Innovator of the Year.
Speaker Safwat Alshawaf Account Executive for the Contact Center
With over 21 years of experience in the Saudi Arabian ICT industry, Safwat Alshawaf have successfully led and expanded operations for numerous international vendors, driving substantial growth and success. As an innovative leader with extensive experience in contact centers, customer experience, sales, and delivery, Safwat Alshawaf have a proven track record of delivering high-performance, profitable customer engagement solutions to customers. Joined Cisco recently as an Account Executive for the contact center based out of the Cisco Regional Office in Saudi Arabia to help driving the growth of Cisco’s customer experience/customer engagement business in Saudi Arabia.

Reducing Customer Effort and Lowering Operating Costs in the Post-AI Era

Thursday, December 5th | 3:00 PM KSA (GMT+3)

For nearly half a century, the burden of resolving a customer’s concern has fallen on the shoulders of the customers themselves. Organizational cost-reduction pressures have driven self-service initiatives which often increase the effort (and frustration) for customers in need of support. And while AI has shown great promise to reduce the need for live assistance, what will AI do for customers (and agents) once the "easy" interactions have been addressed?

Cisco believes there is a better way to reduce the cost to serve, reduce customer effort and create a highly effective customer journey by focusing on three key moments that matter:

1. When a problem or opportunity is identified
2. When a live resource is required
3. When a new learning occurs

This session will help you understand how Webex is delivering highly-connected, AI-powered customer journeys across voice and digital channels, while also providing the visibility you need to refine your CX strategy with each future interaction at a lower cost. We'll explore how Webex Contact Center customers have leveraged Cisco solutions to achieve the right balance of assisted and unassisted support, improving both contact center efficiency and customer experience outcomes.

Join us for this informative session and discover how your organization can harness the power of AI to stay ahead. Register today!

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Reducing Customer Effort and Lowering Operating Costs in the Post-AI Era

Sponsored by

Reducing Customer Effort and Lowering Operating Costs in the Post-AI Era

Thursday, December 5th | 3:00 PM KSA (GMT+3)

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