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Virtual Events
Webinars

Cut cost and drive growth with Order Management

Dec 06, 2022
2:00 PM - 3:00 PM EST

Sponsored by

Speakers
  • Speaker Pankaj Gugnani eCommerce Solution Architect

    Pankaj is an eCommerce Solution Architect with over 15 years of experience with the Salesforce Commerce ecosystem including Commerce Cloud and Order Management. Pankaj is passionate about finding ways to make his clients successful and delivery quality solutions that helps clients connect to their customers. As a Director with Capgemini, Pankaj leads the Salesforce Order Management practice including implementations and managed services.

  • Speaker Reagan Boone Chief Technical Architect

    Reagan Boone is Chief Technical Architect for Salesforce Commerce at Capgemini. He has over 15 years of e-commerce experience, delivering world-class solutions using the Salesforce Commerce Cloud platform and other leading commerce platforms. Prior to Capgemini Reagan was at LYONSCG helping leading brands realize their commerce visions.

  • Speaker Dave Hunt Enterprise Sales Manager

    Dave has been with Avalara for over 8 years supporting our enterprise sales teams. For the last several years he has been hyper focused on our Salesforce integrations working with thousands of Salesforce customers to reduce risk and stay tax compliant.

 

Cut cost and drive growth with Order Management

Capgemini and Avalara help retailers sell on any channel, deliver efficient fulfillment and scale on the trusted, agile Salesforce platform. 


Order management systems (OMS) orchestrate the flow of orders from cart to customers. At the heart of eCommerce, a well-connected, well-integrated OMS helps retailers live up to their brand promise and cultivate positive shopping experiences. 

However, many retailers are challenged with dated technology, siloed data and disconnected systems – which impacts teams ability to properly route orders, track inventory for fulfillment and stay compliant with the ever-changing global tax landscape. Many retailers are unable to get a unified view of customer orders from their customer service systems which limits their ability to efficiently respond to customers. The same can be said for finance departments who often spend valuable time every day consolidating data from various systems to provide to taxing authorities.

Join Capgemini and Avalara on Dec. 6 at 2 pm ET/11 am PT to discover how you can make omni-channel order management more efficient and take customer service and automation further with Capgemini’s accelerators for Salesforce Order Servicing and Salesforce Order Management.

Hear from our panel of experts as they discuss how retailers can:

  • Migrate to OMS over time with a pathway to consolidate service order operation while keeping legacy ERP
  • Manage and view customer orders from a single Salesforce Service Cloud instance
  • Shorten time-to-value and lower total cost of ownership
  • Leverage tax compliance automation to stay compliant and scale into new geographies

Register for the webinar today!