The third wave of CX disruption: AI’s impact on the customer experience

Wednesday, December 4th | 2:00 PM ET

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button.  

This session provides real-life examples of how organizations use AI to transform their CX operations for greater efficiency and higher customer satisfaction. Attendees will leave understanding how to futureproof their customer experience strategy for 2025 and beyond.  

Key Takeaways

• Why AI will revolutionize every part of how service is delivered 
• Steps to deliver personalization at scale using AI
• Ways to reduce your costs by integrating AI into your customer experience 
• How to build a business case for incorporating AI into your CX strategy