The third wave of CX disruption: AI’s impact on the customer experience

Wednesday, December 4th | 2:00 PM ET

Most business leaders don’t need to be convinced of the power of artificial intelligence. In fact, 65 percent of CX leaders see AI as a strategic necessity that has made previous CX operations dated and obsolete, according to the Zendesk CX Trends Report 2024. However, integrating AI into your customer lifecycle isn’t merely pressing an “on” button. 

This session provides real-life examples of how organizations are using AI to transform their CX operations for greater efficiency and higher customer satisfaction, while also offering a glimpse into the future of customer experience strategies for 2025 and beyond. We will also provide a live demo of our AI-powered solution, allowing you to see how it seamlessly integrates into existing systems to automate key tasks, deliver personalized, data-driven interactions at scale, and streamline processes. 

Key Takeaways:

• Why AI will revolutionize every part of how service is delivered 
• How to deliver personalization at scale, reduce costs, and build a strong business case for integrating AI into your customer experience strategy 
• A live demo of Zendesk’s AI-powered solution

This event promises to be an invaluable opportunity for CX professionals, technology leaders, and business executives to explore the future of customer experience. Don’t miss out on the chance to elevate your understanding of AI's role in driving superior CX outcomes. Reserve your spot today and prepare to transform your approach to customer experience!