2024 Calendar
TechTalk Daily
Virtual Events
Virtual Custom Event

Unlocking Automation: The Future of ITSM at Your Organization

On demand

Sponsored by

  • Speaker Richard Healy TechTalk Whiskey Ambassador

  • Speaker Andrew Baumann Director of Strategic Accounts and Pre-Sales

    As Director of Strategic Accounts and Pre-Sales, Andrew Baumann provides strategic oversight and brings extensive technical knowledge to his team, relying heavily on his background of optimizing the Atlassian tools for a wide range of clients. Prior to joining Isos, Andrew worked as the Director of Customer Success & Pre-Sales for MajorKey Technologies, but transitioned to Isos when it became a portfolio company of The Acacia Group and combined forces with the Atlassian practice of MajorKey.

  • Speaker Alex Viale Director of Product Management for Workflow & Automation

    As a Director of Product Management for Workflow & Automation for Appfire, Alex establishes and leads the strategy for Appfire’s Workflow & Automation product category, and his team is dedicated to providing apps that help workflow, from planning to delivery. Alex’s professional background spans 15+ years of Product Management and User Experience, including previous roles across human factors engineering, usability, UX research, and several product leadership positions. Alex specializes in user experience as a channel for delivering value, and holds professional certifications in Product Led Growth, Scrum Product Ownership, and Talent Optimization.

Unlocking Automation: The Future of ITSM at Your Organization

Join us for a thought-provoking discussion, followed by a virtual BBQ experience


Automation is the future of business workflows and processes, which is true, but it’s also something organization’s have been hearing for quite a while. Most enterprises and business teams could benefit from automation, allowing them increased reporting capabilities, traceability of work, and visibility into project statuses. The question then is, how can an organization implement automation into their day-to-day, already established processes? That’s where experts from Isos Technology and Appfire come into play.

Join us for this webinar on Thursday, June 1st at 11:00 AM PST/ 2:00 PM EST, and tune into a panel of automation experts who can help you figure out how to improve workflows and efficiency for you and your team while using ITSM tools. Additionally, attendees will learn more about how automation can be used to best position your organization for positive growth. We will include results and highlights from our 2023 “Automation in Action” survey, conducted by a third-party administrator for IT professionals, many of which are using project management tools. 

Our panel will cover topics such as:

  • The current state of automation
  • Comparing promises of automation versus the reality businesses are experiencing
  • Understanding how to respond to quickly changing market conditions and requirements

To bring our attendees the ultimate experience of BBQ, all registrants will be entered into a raffle for a Mini Green Egg at the end of the event. Let's learn a thing or two about BBQ together. Cheers!