Virtual Events
Virtual Custom Event
Scaling Service Management in Modern Enterprises
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Speakers
Scaling Service Management in Modern Enterprises
Thursday, June 15th | 2:30 PM AEST
Join this virtual session to learn how service management is evolving and powering all parts of modern organizations – not just IT teams. We’ll be joined by featured speaker Julie Mohr, Senior Analyst of IT Operations at Forrester Research, who will provide insights from Forrester’s Future Fit Survey 2022 where businesses reported expanding enterprise service portal access to broader teams to support key business outcomes.
Julie will break down the key challenges and benefits around service management, such as:
- Problems with traditional operating models
- The shift toward platform and product teams
- The true cost of the status quo
- Tactical tips for making this transition and unlocking service experiences across the business
- How to increase team autonomy without burdening IT
In addition, we will be joined by ITSM expert Grady Gausman of Atlassian, who will share how Jira Service Management from Atlassian supports a more agile, connected, and modern approach to service delivery. Grady will explain the tools and processes teams need to ensure autonomy with alignment, allowing everyone to do their best work without the typical friction of new tools and programs.
Agenda
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Forrester |
Julie Mohr serves ITSM and ESM professionals suppo...rting the transformation of IT operations into forward-thinking, customer-centric service organizations. Her research includes service portfolio/catalog management, incident/problem management and the service desk, knowledge management and self-service, and industry frameworks. Julie’s research also integrates the intangibles to I&O success, including capacity building, organizational change, culture, and collaboration.
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Atlassian |
Atlassian unleashes the potential of every team. O...ur agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 240,000 companies of all sizes worldwide - including NASA, Kiva, Deutsche Bank, and Salesforce - rely on our solutions to help their teams work better together and deliver quality results on time. Learn more about our products, including Jira Software, Confluence, Jira Service Management, Trello, Bitbucket, and Jira Align at https://www.atlassian.com/
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iZeno |
iZeno was founded in 2003 to provide enterprises w...ith the best-in-class technology solutions they need to keep their businesses running seamlessly. With a team of 150+ in-house innovators, iZeno has delivered, implemented and optimised over 500 Enterprise Solutions to enable smarter insights and better business outcomes. iZeno’s team draws on industry experiences in delivering a portfolio of mission-critical applications, integrating AI & machine learning, DevOps, ITSM, cloud, CRM & CX, data analytics, and other leading technologies within its clients' existing IT frameworks. With a leading presence in the region, the business is headquartered in Singapore and operates in Malaysia, Indonesia, Thailand, and the Philippines.
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