IDC Future Enterprise Awards: Future of Customer Experience

Wednesday Nov. 29  |  2:00-3:00 PM ET

This award recognizes the organization that can rethink and effectively transform the way customer-related initiatives are done in the organization (e.g., customer engagement, customer experience, customer service). The Future of Customer Experience is characterized by the changing and shifting nature of the relationship between customers and brands through a lens or prism of technology.

The Future Enterprise: Being Digital First

IDC’s vision of the future Enterprise is and organization that must operate and invest to participate in increasingly digital-first markets. It is a framework for fostering a digital-first culture, one that leverages trusted industry ecosystems, generates profitable revenue growth from empathetic customer experiences, and demonstrates an ability to adapt operating models to complex customer requirements. All of this is built on a digital infrastructure and enabled by an intelligent, empowered and well-connected workforce. 

The IDC Future enterprise Awards continue to redefine being digital first, aligning its categories and selection criteria to reflect how organizations can successfully bring their businesses in the Future. Featuring the eight digital-first building blocks, the new benchmarks needed for organizations to close the digital gap – and become the Future Enterprises in our digital-first world.