Customer Experience and User Engagement" have been two highly discussed topics across corporate enterprises especially during their digital transformation journey. Enterprises alike are offering a wider array of connected, online and mobile applications to further strengthen customer intimacy, improve user experience and increase adoption. Having a "frictionless" digital experience helps drive better customer acquisition, happier users and even more fans.
Whether you are an external facing Line of Business Leader or an internal departmental management or professional, having deeper insights and learning from your industry peers is critical to the success of your role. Please join us at this valuable "roundtable" event to share your own experiences and journey in the areas of creating a frictionless customer experience in your digital applications & tools offering.
Mike Dessert, Subject Matter Expert in Customer & User Identity and Access, Okta
Mike Dessert has been providing global executive advisory with specializations customer experience & approach. Prior to joining Okta, Mike served as an IT executive at General Motors (GM) for over two decades, leading large-scale system development, architecture and implementation across Dealers, Supply Chain and Aftermarket including product development and engineering, infrastructure, security, DevOps, and open source. Over the past 7 years, Mike was overall the Chief IT Architect, leading both the Enterprise Architects and Solution Architecture practice for GM. Mike began his career with Netscape Communications and has a Bachelor’s in Applied Mathematics and a Master of Science degree in Computer Science from Oakland University.
Join us after the presentation as we pop a bottle of the vintage chosen by sommelier, Rachel DeAmbrose, who will provide a brief tasting on the wine you’ll receive as a “thank you” for attending the event.
Rachel DeAmbrose attended the International Culinary Center in New York City for Intensive Sommelier Training and achieved Certified Sommelier through the Court of Master Sommeliers. She continued training as an intern for a single vintage grower in Champagne, France before returning to the US to accept a position as a wine steward at world renowned Bern's Steak House.
Rachel was quickly promoted to Assistant Sommelier and soon after Sommelier, the first woman and youngest sommelier in Bern’s history, making her way through the vast James Beard award winning wine cellar of rare and extremely sought after vintages. She now hosts private wine events globally at venues hand-picked for their wine cellars.
Be sure to provide the best address to send your wine on the registration form.