Freshworks: Wholesaler, Retailer…OMNItailer?

Duration: 60 Minutes

Nicole France | VP and Principal Analyst Constellation Research

Wholesaler, Retailer…OMNItailer?

Wednesday, June 9| 2:00 PM EDT


A Freshworks Thought Leadership Webinar Series. Building Customer Intimacy: Lessons from a Pandemic.

This webinar will show you how to:

    1. Truly care for your customers during COVID.

  • How do retailers staff customer order and support, when the workload is shifting to mostly online? How do great companies evolve to become winners, outcompeting for new opportunities?

Ali Chitsaz | Head of Global Client Experience Team, TaylorMade Golf

    2. Survive and win while others are failing.

  • Your people got you to this point. But now your people are working from home. How you can make the most of them using artificial intelligence to thrive in this new world?

    3. Can you be all things to all people?

  • Providing excellent customer experience is now more important than ever. And guess what? It’s all about your human capital coupled with new artificial intelligence capital.
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