Transforming into a High Performing IT Organization 

Tuesday, April 23rd I 6:00PM 

Join us in Miami for an extraordinary dinner with Forrester, (Nasdaq: FORR) one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders are empowered to be bold at work.

At this dinner Forrester introduces a High-Performance IT framework which ensures technology organizations are highly aligned to deliver business value. Fiona and Gordon will explore building key principles such as trust and adaptivity in your operating model and identify key leadership behaviors tech execs should exhibit to set their organization up for success. Then dive into a key organizational concept of “CX4IT”, the customer-centric IT organization. By adopting best practice performance management, fostering collaboration, and leveraging experience management, Technology executives can drive innovation and create exceptional value for customers. Attendees will learn how to become strategic partners in driving business success.

Takeaways:
• Build upon the key guiding principles of High-Performance IT – trust, adaptivity, and alignment – into your operating model to set your organization up for delivering business value.
• Identify what type of IT organization your business wants you to be – and how to get there, through designing an operating model that delivers strategic capabilities. 
• Determine how to use key elements of CX4IT, such as OKRs, and experience management, to deliver optimal customer experiences that continuously improve and drive customer-centric innovation. 

Seats are limited! Secure yours now for an evening of fine dining and invaluable insights from Forrester. Don't miss out - Register today!