2023: IT Strategies For Delivering High-Impact Business Outcomes in an Especially Challenging Year

Tuesday, June 13 | 2:00-4:00 PM ET

While our organizations and challenges are unique, many CIOs and senior technology leaders are facing similar challenges including enabling cost optimization, supporting profit and revenue growth through IT initiatives, and accelerating efforts to improve customer experience.

During this session, IDC will identify specific actions for CIOs and senior technology leaders to optimize costs that build future capability including automation; obtaining data insights by focusing initially on a single product, market segment, or channel; or streamlining a customer experience value stream. In addition, IDC will also discuss a step-by-step roadmap for selecting a target business process/technology and assessing its architecture, flow, functionality, data, insights, et al, with the goal of delivering current-cycle cost optimization while we consider necessary future capabilities.

In today’s volatile markets, we need to deliver 70-80% of the outcome within months. High-value impact — not perfection — should be our goal, and IT leaders are uniquely situated to help organizations and their business leaders better understand how processes, systems, and information system changes can generate the best business outcomes.