Zendesk: Agility in Action

Duration: 60 Minutes

Gus Balbontin, Former CTO | Lonely Planet

Zendesk: Agility in Action

Monday, August 5 | 9:00 AM PDT

These days, unpredictability is around every corner. For businesses, getting ahead means making smarter twists and turns.

Get started at Agility in action. During this one-hour event, top leaders will share new ways to make your mindset and practices more agile. Learn to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.


Duncan Wardle, Former Head of Innovation and Creativity | Disney

True to theme, this is a flexible event. Decide which keynotes and masterclasses you’d like to attend on the day. Take your pick from over 15 sessions, including:

  • Unlocking agility, with Gus Balbontin, Lonely Planet’s former Executive Director Featured in track 1
  • Business as unusual, with Duncan Wardle, Disney’s former Chief Innovation Officer at Disney Featured in track 2

Jeff Titterton, Chief Operating Officer | Zendesk

  • Improve your self-service strategy Featured in track 3
  • Maximize agent collaboration and productivity in the hybrid workplace Featured in track 4

Wendy Johnstone, Chief Operating Officer | Zendesk


Peter Lorant, Chief Operating Officer | Zendesk


Alex Constantinople, Chief Marketing Officer | Zendesk


Shawna Wolverton, Executive Vice President of Product | Zendesk


Sarah Reed, Sr. Director, Global Strategic Events | Zendesk

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