The business landscape has dramatically evolved and so has the need for an excellent customer experience. We now live in a digital-first world where contact center technology shapes the brand and satisfaction of any competitive organization
Most traditional contact centers have been challenged in weathering the storm of the digital evolution due to disparate, legacy systems that are costly to maintain and cannot integrate with new digital channels and technologies. What is the winning combination of strategy, technology, and process to retain and build your customer base?
Join Abid Qadiri, Head of Business Collaboration Solutions at Tata Communications Americas and Linda Souva, renowned speaker and award winning industry expert (LinkedIn profile) - as we take a closer look at the top three contact center opportunities, along with trends and pitfalls that are shaping today’s customer service innovation.