"Customer Experience and User Engagement" have been two highly discussed topics across corporate enterprises especially during their digital transformation journey. Enterprises alike are offering a wider array of connected, online and mobile applications to further strengthen customer intimacy, improve user experience and increase adoption. Having a "frictionless" digital experience helps drive better customer acquisition, happier users and even more fans.
Whether you are an external facing Line of Business Leader or an internal departmental management or professional, having deeper insights and learning from your industry peers is critical to the success of your role. Please join us at this valuable "roundtable" event to share your own experiences and journey in the areas of creating a frictionless customer experience in your digital applications & tools offering.
Speaker: Michael Dessert, Subject Matter Expert in Customer & User Identity and Access, Okta
Formerly, Chief Architect & Customer Experience Director, General Motors
Mike Dessert has been providing global executive advisory with specializations customer experience & approach. Prior to joining Okta, Mike served as an IT executive at General Motors (GM) for over two decades, leading large-scale system development, architecture and implementation across Dealers, Supply Chain and Aftermarket including product development and engineering, infrastructure, security, DevOps, and open source. Over the past 7 years, Mike was overall the Chief IT Architect, leading both the Enterprise Architects and Solution Architecture practice for GM. Mike began his career with Netscape Communications and has a Bachelor’s in Applied Mathematics and a Master of Science degree in Computer Science from Oakland University.