Webinars

IT & ITES Service Management Strategies For The New Normal


Duration: 60 Minutes
Speaker:

Athan Papakostas, Technical Director in Business Development at TeamViewer


Athan Papakostas is a Technical Director in Business Development at TeamViewer managing the Technology Partnerships and expansion of TeamViewer use cases through 3rd party platforms. Athan has played a key role in building the TeamViewer Partner Ecosystem and making it a significant part of the product value proposition. Athan comes with almost 20 years of experience in mobile and remote communication as well as collaboration industries including Skype, Microsoft, Motorola and Hutchison, where he has filled a wide range of roles from engineering to Program and Product Management.

IT & ITES Service Management Strategies For The New Normal

Thursday June 22, 2:00 PM ET

 

Join speakers Athan Papakostas, Technical Director in Business Development at TeamViewer, and Nirmal Krishnamoorthy, Product Market, Freshservice at Freshworks for a discussion on new strategies for the new normal in service management strategies.

In this webinar, we’ll talk about:

  • Current trends and challenges in the IT & ITES industry and their operational implications
  • Practices that can ensure great employee engagement in a remote setting
  • The role AI, ML, and knowledge management are playing in enterprise service management
  • Emerging cybersecurity risks resulting from an increase in digital transformation and how to combat them
Speaker:

Nirmal Krishnamoorthy, Product Market, Freshservice


Nirmal is a product marketer for Freshservice. He joined Freshworks in July 2020 and is passionate about bringing service management solutions for customers. Prior to Freshworks, he was an ITIL certified management consultant at Deloitte and PwC advising Healthcare and Financial Services CxOs on technology-related initiatives and was a consultant at US Bank and Infosys. He earned his MBA from Duke University and a Chemical Engineering degree from BITS, Pilani, India.

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