The COVID-19 pandemic has highlighted the need for a new form of resiliency incorporating business and IT risk and long-term business implications: digital resiliency. This event looks at the role of data, analytics, and artificial intelligence (AI) in an organization's digital resiliency journey and identifies its focus through the different crisis response phases.
The COVID-19 crisis has emphasized digitalization's role in resiliency, but it has another important side effect — never before has data and analytical insights based on the data been so critical to enterprise survival. The role of data, analytics, and AI is central, especially as they underpin the digital platform necessary for organizations to build digital resiliency and make informed decisions in a crisis.
Chandana Gopal is Research Director for IDC's Future of Intelligence market research and advisory practice.
Her core research coverage includes factors that influence enterprise intelligence such as technologies such as artificial intelligence, business intelligence, and data intelligence and cultural elements such as data literacy and knowledge sharing. Based on her background in integration and analytics, her research includes a particular emphasis on how organizations can build enterprise intelligence and use it as a competitive differentiator and growth accelerator.
Chandana Gopal has been an analyst IDC for several years. Early on as an analyst she covered CRM applications, but more recently her work has been in integration middleware covering markets such as API management, file sync and share, and B2B integration. Ms. Gopal's research specialty includes doing detailed technical evaluations driven by her prior experience in Deloitte Consulting and Wipro Information Systems, where she focused on software implementations and business strategy development.