Accelerating SMB Success with Unified Communications

Duration: 60 Minutes

Frank Paterno, VP, Carrier Business Development, PGi

Frank Paterno is Vice President of Business Development at PGi, a business communications provider with a focus on helping people connect. At PGi, Frank is responsible for aligning the global sales channel sales program for PGi’s global partners, enabling customers of all sizes to accelerate their success with unified communications. Paterno joined PGi four years ago and previously held roles within the global carrier channel. Before joining PGi, he held several sales and marketing roles with Intelliverse. Frank holds of Bachelor of Science in Accounting from State University of New York College at Geneseo.

Accelerating SMB Success with Unified Communications


September 18, 2019 1:00 – 2:00 PM ET


The vast array of communications technologies available to small and midsize businesses (SMBs) allows businesses to improve connections with customers, partners and employees. Unified Communications (UC) is transforming the way people do business as a cloud-based system that integrates communication channels such as chat, email, video conferencing, apps and voice calling into a single, unified user experience.


The increase of remote, multi-generational employees and the proliferation of connected devices have led many SMBs to integrate UC technology into their operations to increase workplace productivity and enhance flexibility. Join this interactive webinar to learn first-hand from a SMB owner and UC analyst about the options to compete stronger and accelerate your business success with the right cloud-based UC system.


Dr. E. Brent Kelly, President /Principal Analyst & Founder, KelCor

Dr. E. Brent Kelly is President and Principal Analyst at KelCor, Inc. where he provides strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Since 2001, he has authored hundreds of articles about communications, collaboration, and has written most recently about conversational AI. Brent has presented at many public and private events, including being a regular presenter at Enterprise Connect since 2004. He is a passionate end user advocate and has sensitivity to the technology needs for small- to medium-sized business as he and his spouse own a gourmet chocolates manufacturing company. Besides being a knowledgeable communications analyst, Brent has management and engineering experience working for Schlumberger, Conoco, and Monsanto. Brent has a PhD in engineering from Texas A&M University specializing in thermodynamics and artificial intelligence, and he holds a B.S. in engineering from Brigham Young University.

Key takeaways:

  • What are the benefits of UC for SMB success?
  • What are the different UC options for your business?
  • What functionality is most important for your business?
  • Why UC allows SMBs to compete stronger?
  • What should your business do now to ensure continued growth?
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