By Rob Enderle, The Enderle Group for TechSpective
In the complex world of enterprise IT, decisions around software support often feel like a Faustian bargain. Companies invest millions in mission-critical applications from giants like Oracle, SAP, and now, increasingly, VMware. With that investment comes the assumption that the vendor’s own support will be the most effective lifeline. However, a growing number of enterprises are discovering a powerful alternative: third-party support providers like Spinnaker Support. Far from being a niche solution, third-party support is emerging as a strategic imperative, offering significant advantages, particularly as organizations navigate the transformative landscape of Artificial Intelligence (AI).